Privacy Pol​icy

You can shop at WhoopieBakingCo.com with confidence. We have partnered with Authorize.Net to accept credit cards safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Whoopie Baking Company is registered with the Authorize.Net Verified Merchant Seal program.

Whoopie Baking Company Website Privacy Statement

This document was last updated on August 22, 2011.

ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Whoopie Baking Company is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Whoopie Baking Company, you acknowledge and fully understand Whoopie Baking Company ’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Whoopie Baking Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

INFORMATION WE COLLECT AND HOW WE USE IT

Whoopie Baking Company collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

Web Server Logs.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

CHANGES TO THIS STATEMENT

Whoopie Baking Company has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us. or send your comments to:

Whoopie Baking Company 888-608-1229 or whoopie@whoopiebakingco.com.

Whoopie Baking Company will use commercially reasonable efforts to promptly respond and resolve any problem or question.

Return / Refund Policy

As the Whoopies are perishable, all food sales are final. Whoopie Baking Company will be happy to replace any item(s) in the unlikely event that they become damaged or spoiled prior to pick up or during transit for delivered products. Any item(s) that you deem unsatisfactory will be replaced or refunded upon your request, without hassle, as long as you alert us to the details of the problem within 2 business days of having received your order. Refunds will be credited to the originating credit card.

To ensure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.  Our packaging is designed to preserve your order for up to 5 days, but not indefinitely.  To enjoy the full flavor and freshness of the fine ingredients and buttercream in the whoopies, it is best to consume the product as close to receipt as possible. However, they can be frozen in an airtight container and enjoyed for up to 30 days.
Whoopie Baking Company is not responsible for damage or loss as a result of incorrect address information provided to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

For more information, please contact us at (888) 608.1229 or via email at whoopie@whoopiebakingco.com.

Shipping

We do not ship at this time.  We are working on a cost effective shipping method that will maintain the freshness of the whoopies during conditions of extreme heat.  Please check our website for updates on shipping.